FAQ

  • Can I purchase a physical gift card at your location? YES! Come and visit us at Stony Point Fashion Park.

  • Can I purchase a gift voucher online? YES! Click on the button below!

  • Where is the online waiver?   Here!

  • Where are you located?  We are located at STONY POINT FASHION PARK, around the corner from P.F. Chang's and Brio, and right next to CineBistro!

  • Are the experiences only for children? NO! The rooms are designed for EVERYONE, from five year old child to seasoned escape room player. The puzzles differ depending upon the age range of the players in a group!

  • What is the common thread in each of the party package experiences ? We're glad you asked! Each of THE PACKAGES includes a ninety minute private and hosted party that includes a journey to unlock the birthday cake [provided!] and the use of the adjoining Hollywood worthy party room and the experience of your choice. 

  • A birthday cake is included?! YES. The Classic, Gold and Platinum packages include a birthday cake made the old fashioned way, with butter, sugar, flour, eggs and a whole pile of talent and love. THIS IS NOT A DECORATED SHEET CAKE, but a classic and elegant layer cake decorated with a single shimmery candle. If your birthday child is enamoured with a theme, or his/her name scrawled across a cake we are delighted to lock away the cake of your child’s dreams that you provide.

  • Is a deposit required?  Yes.  A 50% deposit is required to reserve each experience, $100 of which is non-refundable.

  • Can I bring more than twelve [12] people to play? Regrettably, no. Our experiences have been designed with strategy and intention for up to twelve players.

  • What food/drink items may I bring into the party room?  You may bring cake, cupcakes, cake pops and pre-packaged dry snacks and candy.  Pizza is available and may be pre-ordered through us, or you may bring your own. Nino’s at Stony Point is our preferred vendor. Water bottles, mini cans of soda and juice boxes are included in each package.  We do not allow any other outside food or beverages. Please help us keep our highly designed sets precious by honoring this request!

  • Are your cakes peanut free? Do you offer a peanut free choice? Our cakes are NOT peanut free, although we will gladly make arrangements to order a Ukrops Bakery cake if your child has allergies. And for those children in your child’s birthday party group who may have a peanut allergy, we always have packaged Oreos on hand so that everyone has a treat!

  • Will there be time for my guests to make a craft?  Not likely!  If you'd like to provide a craft, please no glitter, glue, pens or markers.

  • May I use my own paper products in the party room?  Absolutely. Our paper products are classic and elegant, so if your birthday child is enamored of a theme or you prefer a primary color extravaganza please feel free to bring the paper products that fit your particular tastes.

  • May I bring decorations for the party room?  To maintain both the immersion of the experience and the integrity of the rooms, we only allow table toppers as decorations.

  •  May I bring balloons?  Balloons are not permitted.

  •  May I bring my own goodie bags?  Yes!

  •  Is there anything else that I should bring?  Not a thing at all.  It is our pleasure to take care of every other detail.

  • Does Gnome & Raven provide party set up and clean up?  Yes!  

  • Do I need to stay at the party?  The host must stay for the duration of the party.

  • What time should my guests arrive?  Please arrive fifteen minutes prior to your experience, so that we may welcome and check you in.  You host in character awaits your arrival!

  • Will there be a host to assist me in the party room?  Yes!  If you have booked an experience, your host in character will be at your service from the moment you arrive until the moment you leave.

  • Is my party private, or is it a shared experience?  All experiences are private, and shared only with those whom you've invited. These magical experiences can be booked every day of the week!

  • I don’t want to purchase a package, Do you offer a standard sixty minute escape room experience, priced per player? Yes! Our experiences are available to book per player every day of the week. Do not that because EVERY experience is a PRIVATE experience, there is a four person minimum charge to reserve an experience.

  • We have small children! We’d like them to play! Fantastic! We have a picture based game perfect for the smaller set. Do note: small children must be accompanied by adults.

  • How does the experience booking work?  All experiences are reserved online, can be booked in advance [two day advance to book online, phone us if you are within that 48 hour period] and are made securely through Stripe and require Credit or Debit Card information at the time of purchase. Each game is a ninety minute private experience the price for which is based upon the package chosen, NOT the number of participants.  There is a maximum of twelve participants.  Birthday experiences booked within 48 hours of the start of an experience time will need to be reserved over the phone.  Please phone us at (800) 769-1415.

  • What if it's not my birthday but I really want to book an experience AND the time in the party room?  Ask and you shall receive!  You may book an experience online, and simply note what, if anything, you are celebrating!  Reservations are made securely through Stripe and require Credit or Debit Card information at the time of purchase. Experiences booked within 48 hours of the start of an experience time will need to be reserved over the phone.  Please phone us at (800) 769-1415.

  • Help! I don't see a time that works for my party! Call us (800) 769-1415!  We will work together to find the perfect time to host your event.

  • Is this scary?   No!   Although our rooms are highly themed, this is not a haunted style experience.

  • Are cell phones allowed in the room?  Yes, though we do ask that they remain in the main party room.  We appreciate your help to keep our secrets, secret!

  • What if I need to reschedule my party package?  We require at least fourteen [14] days notice if you must cancel or reschedule your party.  Your party must be rescheduled within three [3] months.  Please remember that for cancelled parties, $100 of your deposit is non-refundable.

  • What if I can't make it due to inclement weather? During inclement weather events we will occasionally bend the rules of our cancellation policy. Give us a call at (800) 769-1415 and we can reschedule your event for you.

  • What if I am late for my scheduled time?  What if my guests are late?  Our parties start promptly at the scheduled times!  As there may be parties scheduled after your event, if you or your guests are late you may have reduced time in the experience and party rooms.  Guests who arrive late will be escorted into your party room.

  • How far out can I reserve an experience?  Sessions are available for bookings 3 months in advance. If you are interested in a date farther than 3 months out, please call us at (800) 769-1415 for assistance

  • Can we play the same room more than once?  Yes, however, for all guests, we ask that the puzzles remain a mystery to all new players so please do not spoil the fun and share the answers with anyone. If you succeed, try your skills in another room!

  • Is there an age limit?  No!  Our experiences are scaleable and designed for all ages, although if you are under the age of 12, we REQUIRE that you are accompanied by an adult. 

  • Is it possible to purchase Gnome and Raven Gift Cards?  YES!  You may purchase gift cards in any denomination on site at our STONY POINT FASHION PARK location.  Lucky gift card recipients can book their experience whenever they wish! You can also purchase gift certificates online by using the link at the top of this page.

  • Is there a minimum number of players required?  No, although we do have a minimum charge of $100 to book an experience, as ALL experiences are private events.

  • We have a larger group than the capacity for each game. How can you accommodate us?  Call us!

  • What happened to the available room on the reservations page!  Our booking software automatically removes a room twenty-four hours before it's start-time. So if you are making a last minute booking give us a call at (800) 769-1415 and we can arrange your booking over the phone.